1. Introduction

At GentleSystems ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website gentlesystems.sbs or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Data We Collect

We may collect several types of information from and about users of our website, including:

2.1 Personal Data

When you use our services or contact us, we may collect:

• Identity Data: Including your name, date of birth, and gender
• Contact Data: Including your address, email address, and telephone numbers
• Transaction Data: Including details about payments to and from you and other details of services you have purchased from us
• Profile Data: Including your preferences, feedback, and survey responses
• Health Data: For makeup services, we may collect information about skin conditions, allergies, or sensitivities
• Image Data: Photos taken during or after service delivery with your consent

2.2 Automatically Collected Data

As you navigate through our website, we may automatically collect:

• Technical Data: Including internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: Including information about how you use our website and services

3. How We Use Your Data

We use your data for the following purposes:

• Provide our services: To fulfill your service requests, process payments, and communicate with you about appointments
• Improve our offerings: To understand how our services are used and make improvements
• Personalize your experience: To deliver content and product recommendations relevant to your interests
• Marketing: To send you promotional materials if you have opted in to receive them
• Legal obligations: To comply with legal requirements and respond to legal requests
• Business operations: To run our business, including for accounting, auditing, and other internal functions

3.1 Legal Basis for Processing

We process your data under the following legal grounds:

• Contract performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate interests: Processing necessary for our legitimate business interests, provided these interests don't override your rights
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Legal obligation: Processing necessary to comply with our legal obligations

4. Cookie Policy

Our website uses cookies and similar technologies to distinguish you from other users and enhance your experience.

4.1 Types of Cookies We Use

• Essential cookies: Required for the operation of our website
• Analytical/performance cookies: Allow us to recognize and count visitors and analyze website usage
• Functionality cookies: Used to recognize you when you return to our website
• Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow

4.2 Managing Cookies

Most web browsers allow some control of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

5. Data Sharing and Disclosure

We may share your personal information with:

• Service providers: Third parties who provide services to us, such as payment processing, IT services, and marketing assistance
• Professional advisers: Including lawyers, bankers, auditors, and insurers
• Regulatory authorities: Government and regulatory bodies when required by law
• Business partners: In the event of a merger, acquisition, or sale of assets

We require all third parties to respect the security of your data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

8. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent where we rely on consent to process your personal data

These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

10. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).